EXCELLENT SERVICE
Excellent Service
From your first inquiry to after-sales support, one service team follows your light tower, generator set or hybrid power system all the way: consultation, quotation, production, shipment, training and after-sales service.
Consultation
Quotation
Production
Shipment
Training
After-sales
Free selection advice
Tell us the job and the site, and we point you to the right model. No cost, no obligation.
Answers from engineers
Your question goes to the people who build light towers and generator sets, not to a call centre.
Genuine spare parts
Parts matched to your machine, supplied from the factory.
Remote technical support
Commissioning, operation and troubleshooting guidance by video.
Six steps, from your inquiry to after-sales
This is the order every order follows, and what we do for you at each step.
STEP 1
Consultation
Tell us the job
STEP 2
Quotation
Configuration and price
STEP 3
Production
Built, tested, reported
STEP 4
Shipment
Packed and tracked
STEP 5
Installation and Training
Remote video guidance
STEP 6
After-sales Service
Warranty and parts
STEP 1
Consultation
+ Tell us how the machine will be used: the work site, the working hours, the area you need to light or the power you need, and the quantity.
+ No technical background needed. We ask the questions and you answer in plain words.
What you get: free selection advice, plus two or three models to compare.
STEP 2
Quotation
+ A written configuration sheet: model, output, mast height, lighting or pump set, and accessories.
+ A clear price and a delivery date, so you can plan the site work instead of waiting for an answer.
What you get: a written quotation, the configuration sheet and the delivery date.
STEP 3
Production
+ Custom options: voltage and frequency, colour, logo, trailer or soundproof canopy, and hybrid solar configuration.
+ Every machine goes through a load test and an insulation test before dispatch, with an inspection report.
What you get: production photos or videos, and the inspection report before shipment.
STEP 4
Shipment
+ Seaworthy packing, or packing to the requirement you specify for your destination.
+ Packing list and invoice for customs clearance, with tracking updates until the goods arrive at your port.
What you get: the shipping documents, and tracking updates until arrival.
STEP 5
Installation and Training
+ Training on operation and daily maintenance is provided by remote video guidance, so your team can run the machine with confidence.
+ On-site installation, commissioning and test running are not part of the standard service, and are quoted separately if you need them.
What you get: the English manual, how-to videos and remote video guidance.
STEP 6
After-sales Service
+ Warranty service follows the terms agreed in your order, and we diagnose remotely first to find the problem before anything is shipped.
+ Genuine spare parts from the factory, plus on-site repair or inspection when the site needs it.
What you get: the warranty terms, a named contact and genuine parts support.
Standard service, or add on-site support
| Service item |
Standard service |
Premium service (quoted separately) |
| Consultation and selection | Advice by email or chat | Advice plus a site survey |
| Packing | Seaworthy export packing | Packing to your requirement |
| Shipping | Export documents prepared | Customs support to destination |
| Installation | Remote video guidance | On-site installation - charged separately |
| Training | Remote video guidance | On-site training - confirmed case by case |
| After-sales and parts | Warranty and remote support | On-site repair or inspection |
Questions buyers ask before ordering
How quickly will I get a reply?
Your message goes straight to the sales engineers who handle light towers and generator sets. We answer on business days, and a machine that is down on site is treated as urgent.
What do you need to prepare a quotation?
The work site and its purpose, the area you need to light or the power you need, the quantity, and the destination port. A photo or a short video of the site helps us recommend the right mast height and lighting.
How long does production take?
It depends on the model, the custom options and the quantity, so we confirm the delivery date in the written quotation instead of promising a date before the configuration is fixed.
What happens if a machine breaks down?
Send us the model and a short video of the problem. We diagnose remotely first, then supply genuine spare parts or arrange on-site service according to the warranty terms agreed in your order.
Tell us about your site
Send us the working site, the purpose and the quantity. We come back with model advice, a configuration sheet, and a written price with the delivery date.
NO.2 XIAHE ROAD GANZHE STREET,MINHOU COUNTY,FUZHOU FUJIAN CHINA
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